Last updated: March 1, 2026
1. Acceptance of Terms
By accessing or using the website of Trouble Free Heating, Cooling & Plumbing Inc. ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.
2. Services
We provide heating, cooling, plumbing, and water treatment services to residential customers in central Illinois. All services are subject to availability and may vary by location. Service estimates are provided for informational purposes and may change based on the actual scope of work required.
3. Service Appointments
When you schedule a service appointment through our website or by phone, you agree to provide accurate contact information and a description of the issue. We will make reasonable efforts to arrive within the scheduled timeframe, but appointment times are estimates and not guaranteed. Our phone line is answered 24/7 and emergency calls are prioritized based on urgency.
4. Pricing & Payment
We provide upfront pricing before work begins whenever possible. Final costs may vary based on the actual work performed. Payment is due upon completion of service unless other arrangements have been made in advance. We accept major credit cards, checks, and cash.
5. Warranties & Guarantees
We stand behind our work. Specific warranty terms vary by service type and are communicated at the time of service. Manufacturer warranties on parts and equipment are separate from our workmanship warranty. Our satisfaction guarantee means we'll come back and make it right if you're not satisfied with our work.
6. Website Use
You agree not to:
- Use the website for any unlawful purpose
- Attempt to gain unauthorized access to any part of the website
- Interfere with or disrupt the website's functionality
- Copy, modify, or distribute website content without permission
- Use automated systems to scrape or collect data from the website
7. Intellectual Property
All content on this website - including text, graphics, logos, images, and software - is the property of Trouble Free Heating, Cooling & Plumbing Inc. or its content suppliers and is protected by United States copyright and trademark laws. You may not reproduce, distribute, or create derivative works from this content without our express written permission.
8. Limitation of Liability
To the fullest extent permitted by law, Trouble Free Heating, Cooling & Plumbing Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or our services. Our total liability shall not exceed the amount paid by you for the specific service giving rise to the claim.
9. Indemnification
You agree to indemnify and hold harmless Trouble Free Heating, Cooling & Plumbing Inc., its officers, employees, and agents from any claims, damages, losses, or expenses arising from your violation of these Terms of Service or your use of the website.
10. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law principles. Any disputes arising from these terms shall be resolved in the courts of Tazewell County, Illinois.
11. Changes to These Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page. Your continued use of the website after changes are posted constitutes your acceptance of the revised terms.
12. Contact Us
If you have questions about these Terms of Service, please contact us:
- Trouble Free Heating, Cooling & Plumbing Inc.
- 802 Willow St, Pekin, IL 61554
- Phone: (309) 347-5309
- Email: Use our contact form