Last updated: March 1, 2026
1. Information We Collect
When you contact us, request service, or use our website, we may collect the following information:
- Name, phone number, and email address
- Service address and billing information
- Details about the service you're requesting
- Website usage data including IP address, browser type, and pages visited
2. How We Use Your Information
We use your information to:
- Schedule and provide HVAC and plumbing services
- Communicate with you about appointments and service updates
- Send service reminders and seasonal maintenance recommendations
- Improve our website and customer experience
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our business, provided they agree to keep your information confidential. We may also disclose information when required by law or to protect our rights.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
5. Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. For more details, please see our Cookie Policy.
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications at any time
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
8. Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Trouble Free Heating, Cooling & Plumbing Inc.
- 802 Willow St, Pekin, IL 61554
- Phone: (309) 347-5309
- Email: Use our contact form