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FAQ

Trouble Free Inc. understands that you have questions. Here are some of the most common questions that are asked.

Is It Time to Replace Your Furnace?
The right time to evaluate is before the unit fails, leaving you in the cold. So how do you know when it’s time to replace your furnace? The first step is to identify the age of your unit. Experts place the average life span of a furnace at 12 to 18 years. Age isn’t the only factor, however. The cost of maintaining your current furnace should also be taken into consideration. A furnace will start to breakdown in costly ways towards the end of its usable life. The question, much like a car, becomes how expensive does a repair need to be before it’s not worth it? A good rule of thumb is, if the cost to repair is 50% of the cost of a new furnace, you should replace it. Another consideration is energy efficiency. According to the U.S. Energy Star program, a new Energy Star-qualified gas furnace is generally 15% more efficient than a conventional gas furnace. The Environmental Protection Agency projects the savings annually of a new Energy Star furnace to be nearly $100 in energy costs.

Warning Signs that it may be time to consider furnace replacement:

  • Frequent Repairs
  • Rising Energy Bills
  • Uneven Heating
  • Frequently Cycling On & Off
  • Humidity Problems
  • Excessive noise
  • Excess production of dust, soot, dirt

What does BTU stand for?
British Thermal Unit. This is the amount of heat it takes to raise one pound of water one degree Fahrenheit.

What does SEER stand for?
Seasonal Energy Efficiency Ratio.

What is the difference in the SEER numbers?
Put simply the higher the SEER number the more efficient the unit and the less it costs to operate.

Why is the size of the unit important?
A system that is too large will cool or heat your house quickly, but you still may not feel comfortable. That’s because it will satisfy the thermostat before it can adequately remove sufficient moisture from the air – which will in summer feel stickier than it should be. And, the stress of short-cycling (too many starts and stops) will shorten the life of your equipment and increase your heating and cooling bills. On the other hand, a system that is too small just cannot get the job done. The air conditioner will run constantly in the summer and the furnace will do the same in winter. Your dealer will determine the correct system size needed for your home by doing a room by room load calculation. This heat loss/heat gain analysis is the best indicator of the correct system size.

What is a package unit?
A package system is a self contained unit that sits outside next to the house or on the roof as is the case with many businesses. There are both gas packs and packaged heat pumps.

We originally started with Trouble Free Plumbing Heating & Cooling Inc. when we had some kind of issue awhile back. We called them out a couple different times and then ended up on their maintenance agreement plan. Now, they come out on a regular basis for the service maintenance agreement and they check the filters and make sure everything is running okay. This last time they were out, they ended up having to fix something that they found during the service call. When they call to set up appointments for the service agreement, it has been my experience that they really work with you on the time that is convenient for you. The driver always calls ahead of arriving, and they arrive in the timeframe that they say they will arrive in. The timeframe is like a 30-minute window rather than a four-hour window. They put things back if they have to move them and those little things can really make a difference. They have been great for both emergencies or regular maintenance, and it hasn't always been the same person to respond, but the quality of the person has always been the same - very professional, polite, and thorough.

Pekin Illinois

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309.347.5309
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