FAQ

Once per season — a tune-up for heating and another for cooling.

Call one of our technicians to come evaluate your system age, repair history, performance, and efficiency and make a recommendation.

HVAC sizing depends on your home. Our technicians can come to you and do a professional heat load calculation to determine your unique need.

Around 12 years on average for AC units; furnaces vary depending on maintenance.

Yes, free estimates are available for new system installations.

Yes, we are fully licensed, bonded, and insured.

Yes, we offer emergency services.

Common causes include a dirty filter, incorrect fan settings, or system issues. A technician should inspect.

Every 1–3 months based on usage and filter type.

This can be due to airflow issues or dirty components like a clogged air filter.

A new furnace is typically in the $8,000–$12,000 range depending on size and deals or incentives.

This depends on age of furnace, safety concerns, and repair costs — a technician can evaluate this during service.

Inefficient equipment, poor airflow, or lack of maintenance can contribute. High-efficiency, well-taken care of systems can lower bills significantly.

Once per heating season.

Call us and let one of our trained technician inspect your heat exchanger with our camera inspection system or run a combustion analyzing test depending on type of equipment.

Try switching the fan from AUTO to constant run. If that doesn’t work, other solutions can include changing your duct work or installing zoning systems that turn on heat in specific parts of the house as needed based on thermostat readings. If you’re having problems, it never hurts to have someone come and evaluate your systems.

The most common causes of an AC not cooling properly include low freon (refrigerant), a dirty or clogged filter, or other dirty components like the coil in the unit.

About 12 years.

You should avoid covering your unit. Keeping your AC unit covered can trap moisture inside and result in mold and mildew.

Never. If refrigerant is low, there’s a leak that must be repaired.

Heat pumps naturally drip outside in winter, but if it’s leaking in the summer, that indicates a problem. In that case, call us for service.

Cost can start at around $8,000 and ranges up to $12,000 depending on size, equipment, sales, and incentives.

This musty smell is often due to mold and mildew because of improper drainage. This can be fixed with maintenance, so call us if you have that problem.

Yes, running your AC all day is fine.

Yes, we do.

Keep your outdoor coils clean, keep cottonwood out of the unit, use curtains or blinds, and maintain filters so they are doing their job well.

Every 5 years on average, depending on pets, allergies, and environment.

Yes, especially whole-home purifiers connected to the HVAC system.

Try out UV lights, make sure you’re cleaning your ducts, and use whole-home air purifiers.

Yes, whole-home options are available. Signs you may need a humidifier include dry skin, cracking/creaking wood furniture, static, separating floors.

This can be caused by problems with duct work or airflow issues.

Yes, it improves airflow and efficiency and is especially beneficial for allergy concerns.

Yes, ducts can contain dust mites, skin cells, mold, and construction debris.

Every 1–3 months depending on conditions.

Yes, we have multiple filtration and purification systems available.

Get regular maintenance done on your systems, keep windows closed, upgrade your equipment to the most efficient systems, and keep your ducts clean for optimal airflow.

Yes, they can offer modest energy savings.

If you’re a frequent traveler or anyone wanting remote control, smart thermostats can be great. You can adjust temps before arriving home from trips or when you’re out and about.

Once per season — one for heating and one for cooling.

You can have higher utility bills (up to 25% more), more breakdowns and costly problems, and your system won’t last nearly as long as it should.

Have someone from Trouble Free come out and evaluate. Our expert technicians can calculate the heat load for your home.

You can save up to 25% of your energy bills on average.

Yes, financing options are available.

When you choose Trouble Free, you choose a company that is dedicated to top-notch service and doing things right. We invest in extensive technician training, are licensed, bonded, and insured, offer strong warranties and guarantees, and, most importantly, are family-owned and trusted locally by our amazing customers.